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Among the main activities that are performed in this process are implementations of plans in response to risks, monitoring identified risks, identification of new risks, updating risks register momtilva risk management plan. Levels of an enterprise architecture. This process is about planning, implementing and monitoring policies, practices and projects that enable to gather, manage, protect, deliver, and improve the value of the data and information.

The information systems that the company needs to run these business processes; and.

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An example of one of the low-level process diagram is shown in Fig. Introduction Information technologies IT play, today, a strategic role in the majority of public and private organizations. Continuous Improvement of Products, Processes, and Services. The description of the internal management processes and their interrelationships lets IT managers improve the control and implementation of IT processes; which facilitates the IT alignment with the objectives and priorities of the organization.

In most medium and large companies, this process is executed by an organizational unit that is positioned at the highest hierarchical managerial level. Each process of the lowest level of abstraction is described, in our model, using a UML process diagram, as exemplified in Fig. Processes of the Business Processes Management The main product of the Business Processes Management is the set of models that represent the processes that the organization should execute to achieve its goals.

These moments determine two different states of the architecture, as shown in figure 2. Processes of IT Infrastructure Management.

The verification and validation of the model applicability, in the two aforementioned cases of study, will therefore take some time and remains as future work. T he Process Model for IT Management A process model for the IT management is a description of the set of business processes, and their activities, that the IT Management of an organization is required to execute, in order to fulfill its business objectives, and deliver the IT services that the organization demands.

Establishment of IT Strategies. Sincethis problem has been ranked among the ionas studies that measure the importance of the concerns of IT managers and CIOs. Verner, “Strategic alignment in requirements analysis for organizational IT: This process is responsible for the planning, implementation, improvement and governance mntilva the enterprise architecture as a whole.


In addition to fulfilling the obligations on the quality contracted with users or clients and referring both to the IT services and products. However, we have not found mpntilva the literature of the area, results of research or practice related to the specific use of the relationship between the EA and the business processes executed by the IT department of an organization. The rest of this article is organized as follows: These two processes are independent of the existing methodological approaches i.

In this article, we define IT Management as a set of business processes whose main objectives are to plan, implement, operate, maintain, and improve the enterprise architecture of an organization. The IBM model emphasizes on the delivery of computer services and its management; monas, our model emphasizes on montikva management of the EA, as the central point to determine levels konas alignment between IT and business.

Based on the results of model validation, it would be possible to define refinements on some of the sub-processes and their activities, as an adaptation in response to the organization needs and contexts of use.

Processes of Software Applications and Components Management Like most of the other montulva in the model, this one is decomposed into one or more hierarchical levels until the lowest level of abstraction is reached. This architecture is designed on the basis of: The selection of methods, practices, standards and procedures that are required, in any of the processes, is beyond the scope of the model.

The enterprise architecture of an organization is represented at two different instants of time: An important aggregate value of EA is to provide, to the IT management, with a better understanding of the business processes, their supporting information systems, jknas the IT platform used to implement and operate these systems.

IT Service Support process is concerned with those activities that guarantee the continuity, availability and quality of the services provided to the users.

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Subsequently, the specification of a business processes model that describe the integrated set of technical, administrative and management processes of an IT department, is essential. To do that, the strategic management establishes the medium and long-term mission and vision, so it can establish the strategic goals of the business and the IT strategies that allow reaching them. It is widely recognized that the use of the Enterprise Architecture EA practice for organizing these technologies into a framework is a key factor for achieving a better IT – business alignment.


A migration and implementation plan guides the transition from the baseline state of the enterprise architecture to its target state. Each process of our model is described, with the detail that the page limit of jomas article allows, in sections 5 and 6.

This state defines the baseline of the enterprise architecture. However, these proposals are, in a certain way, independent and do not cover all the categories of processes that are carried out in any IT department.

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We choose this de facto standard because of its particular point of view in considering different types of events like incidents, jonaas, request, and events they self.

According to the previous paragraphs, the problem of strategic alignment between business and IT is an arduous and complex task. The Information Systems Architecture is developed and operated with the support of the Technology Architecture. Thus, any variation in the organizational needs, strategies, processes and activities, will be immediately nonas and analyzed to establish what effect, and consequent change, must be carried out in current links with Information Systems, Data and IT.

These activities are organized in processes as indicated in Fig. Enterprise Architecture EAseen as a management practice, has won a lot of attention and importance in recent years [ 23 ]. The successful application of Information Technologies IT in an organization depends on the business processes used for managing such technologies. This process includes the processing and inclusion of strategies within the framework of the current and future EA.

Thus, the activities required for managing programs include the administration of the relationship between programs and mkntilva portfolio of projects, and the administration of risks between projects jonaw programs governance. The governance of information systems which is responsible jonss the direction and control of all the activities associated with managing, operating, and maintaining the information systems.

It is responsible for the management of the requested changes to the configuration items.

Telecommunications and Networking Management covers all activities related to the installation, operation, control and security of the telecommunications and networks infrastructure of the organization. Among the activities included in this process are defining methods, tools, techniques and standards that will be used to manage risks of each EA component; developing the work breakdown structure necessary to manage risks within a risk timetable; estimating required resources to manage risks, and montilca the mongilva management plan.

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