NORTH AMERICA RMA CHECKLIST You are sending your ASUS product in for inspection and Get the RMA Checklist Not the form you were looking for?. Upload a PDF or design from scratch flyers, magazines, books and more. Author: ydavidson, Catalog: Asus RMA CheckList, Published: Oct I am sending in my laptop for RMA. however the checklist is really throwing me off so do i check yes if i am sending my AC Adapter? or is that.
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ASUS provides free shipping for our customers. They asked to verify or shipping address and let us know the replacement card would ship in approximately 5 business days.
DavidMay 31, Send me a donation and I will put it towards our community. The ASUS disclaimer is shown below and we received permission to publish all correspondence on August 30th, Do not use the box your tablet came in it has the serial number on it for future reference.
You can follow our RMA journey below! It’s normal here, that laptop will stay in service center for 4 weeks.
asus tablet repair
This information can also be applied to having the checklit repaired. Serial numbers are located on little stickers on the device, that technically shouldn’t be taken off, and on the box the tablet came in. In Canada, it appears that the repair time is quicker than their neighboring facilities in Fremont and Jeffersonville. Contact Asus Have a pen and some paper ready in order to write down any info given to you like your RMA number.
I’ll try the phone number this evening when I get home, where all the information lives tma see if I get any better joy there.
There is no way to predict when the adus part will become available again and your best option is to continue calling Asus every few days to check on the status. Any physical damage is completely out of warranty. Please address and send the package to: After you’ve taped up your box, make sure to write the RMA shipping address from the service email on the box, and include the RMA number.
It took 17 days to hear anything from ASUS. ASUS will carefully check the return of components and if there is any incorrect information you will be contacted. Many folks on the forum have noted a day time frame.
I really appreciate your follow through. Via email, via live chat, and via phone. You must log in or sign up to chceklist here. If you are paranoid you could add insurance, but that tends to cost almost as much as the shipping does. Once again, thank you for choosing ASUS products and services.
Kazakhstan – Bad turnaround times, according to forum member Tim4.
Your name or email address: The process was simple and during the chat we were told that we needed to send the card in for service. Please be informed that we will not save any data from your previous notebook. You will receive a FedEx shipping label by email. Make sure your tablet is protected on ALL sides.
Asus does have an estore and the AC adapter is available though overpriced. Ultra Male Dec 31, at 2: The replacement card arrived without the retail packaging, but ASUS did include the accessory bundle. Please sign and send the form with the package otherwise, ASUS will not guarantee any lost or stolen components.
Originally Posted by zerofeel. It looks like your serial number SN: It appears to be an out-of-stock part issue which has apparently dragged on for weeks.
Asus RMA checklist question. – Asus – Laptop Tech Support
You may request to escalate your RMA, but this rarely does anything when supply issues are held up in at Asus headquarters in Taiwan. To prevent delays in processing your RMA, please remove all passwords i.
Share This Page Tweet. The chat was closed and we were sent RMA instructions and they let us know the RMA number was valid for 30 days from the date issues. Titanium Backup Pro does a great job at backing up your applications, their data, and your system data. Best Regards, Asus Computer International. Bookmarks Bookmarks Digg Twitter Facebook del. Pay close attention to the return shipping address.
Sending your precious Transformer tablet in for repair can be a daunting task. Asus Hungary feedback provided by DRevan. UK – Horrible, Asus contracts 3rd party repair companies who does not seem to care. Repair time was around 4 days and their technicians did a good job replacing a motherboard.
As a precaution of security each time I sent my tablet in I also wiped the user data. Receiving your email Once your repair is finished and shipped Asus will email you to let you know and will include a tracking number in their email to you.